The e-Gov On-Line service of the Consumer Agency is protected by Secure Socket Layer connection - SSL (or Verisign). This means that all communications over the Internet are encrypted. The user of the service can see this because when he registers and enters his account the http reference of the website changes to https. On the secured website a padlock also appears in the right hand corner of your web-browser. This way the user can always verify and check if the webpage in concern is secure or not Registering with the e-Gov On-Line of the Consumer Agency the user will receive a username and password instantly by to his registered e-mail address. This information is also delivered to him by regular mail. The password is encrypted in the database system and only the registered user has access to his password. If a password is lost the database system will develop a new password when the user will click on FORGOT YOUR PASSWORD button on the front page of e-Gov On-Line website of the Consumer Agency. The password will eliminate non authorized persons to enter the user account and the user is responsible for all transactions and communications that are made with use of his or her password. If any suspicion arises that another and non authorized person has obtained or knows the personalized password the user is recommended to change his or her password immediately. This is possible within the e-Gov On-Line website on “My pages” -> “Change password”.

It is recommended to change at regular intervals your password for security reasons. The password must be at least 8 digits. The password can be composed of letters and/or numbers or combination thereof. The account holder has solely overview of all his submissions at the Agency. Individual employees of the Consumer Agency only view the submissions and notifications that they are permitted to access on the basis of division of tasks between employees and divisions of the Agency.

Data filing

The datasystem and all personal data that users of e-Gov On-Line can access and view are stored at the hosting service of ANZA ltd. www.anza.is a company that is specialized in the maintenance and operation of information systems according to strict set of security rules regluted by the Company’s BS 7799 Security Cerification which objective is to restrict all non authorized access to personal data belonging to the users of the datasystems. Furthermore all data communications are routed through secure networks and is encrypted during transmissions